Heybroadband Review

Heybroadband Review: Verdict Up Front

Hey!Broadband is a UK full fibre provider selling symmetrical plans over its own FTTP network, with packages currently ranging from 150Mbps to 900Mbps.

If you can get it, the value is strong: plans start at £23/month, set-up is free, and the included router and standard installation are pitched as being worth over £150.

The catch is availability. Hey!Broadband is network-limited, so the postcode checker decides whether this review is even relevant to you. It’s also a 24-month contract on the headline plans, which matters if you like to switch often.

For households that want fast, symmetrical upload and download speeds without paying the biggest brands’ prices, it’s a genuinely competitive option. For anyone outside its footprint, it’s a non-starter.

Quick Review Table

Price: 4.5 / 5.0 - Plans start at £23/month for 150Mbps, rising to £43/month for 900Mbps, with no set-up fee.

Speed: 4.5 / 5.0 - Symmetrical 150Mbps to 900Mbps full fibre lines.

Contract flexibility: 3.5 / 5.0 - Headline deals are 24-month contracts, though 12-month and 30-day options are advertised.

Setup costs: 5.0 / 5.0 - Free router and free standard installation on the main plans.

Availability: 3.0 / 5.0 - Limited to areas covered by Hey!Broadband’s own network, so not a nationwide option.

Support: 4.0 / 5.0 - Phone, ticket, and technical support lines, with dedicated business SLA options.

Overall: 4.2 / 5.0 - A strong full fibre pick where it’s available, held back mainly by coverage.

Pros and Cons

Pros

• Symmetrical speeds up to 900Mbps download and upload.

• Entry pricing from £23/month and no set-up fee.

• Free router and standard installation included on headline plans.

• Full fibre FTTP connection, not part-copper.

• 12-month and 30-day contract options are advertised alongside the 24-month plans.

• Social tariff plan available for households on Universal Credit.

• Extra services available, including mesh Wi-Fi, VoIP home phone, SIM-only, and Norton security.

Cons

• Network coverage is limited, so many UK postcodes can’t get it.

• The cheapest advertised monthly prices rise in later contract years.

• Headline deals are 24-month contracts, which is longer than some rivals.

• Speeds quoted are average and wired; real-world Wi-Fi results will be lower.

• No bundled TV or mobile package in the way some larger providers offer.

What Is Heybroadband?

Hey!Broadband is a UK internet service provider built around full fibre broadband.

That means fibre-optic cable runs all the way to your home, rather than stopping at a street cabinet and finishing on copper. The result is a connection that can handle high speeds in both directions at once.

Its plans are aimed at home broadband, home workers, gamers, and small businesses. It also sells add-ons like mesh Wi-Fi, VoIP home phone, SIM-only mobile, and Norton security.

The current line-up is:

• Superfast 150 - 150Mbps symmetrical, for average use across a few devices.
• Megafast 400 - 400Mbps symmetrical, for HD streaming and moderate multi-device use.
• Gigafast 900 - 900Mbps symmetrical, for large households, 4K streaming, and gaming.

Prices currently run from £23/month to £43/month in the early contract period, with increases scheduled in later years. Set-up is free on those plans, and the router and standard installation are included.

What Makes Heybroadband Different?

The main difference is symmetrical speed.

On most UK broadband, upload speed is far lower than download. Hey!Broadband’s plans advertise the same speed in both directions, which matters if you upload large files, take video calls, stream, or back up to the cloud.

It’s also selling full fibre directly, not as an upgrade tier. Every plan is FTTP, with no copper leg in the connection.

The pricing structure is another differentiator. Entry pricing is competitive, and there’s no set-up fee, but the monthly price steps up in April 2027 and again in April 2028. That’s a fairer-than-some approach to price rises, but it isn’t a locked-in price for the full term.

Finally, the plan range is deliberately simple. Three main residential tiers, one social tariff, and a separate set of business and homeworker packages. You don’t need to decode dozens of options.

Scoring

Price: 4.5 / 5.0 - £23 to £43 per month for full fibre, with free installation, is strong value where available.

Speed: 4.5 / 5.0 - Symmetrical 150Mbps to 900Mbps covers most homes comfortably.

Setup costs: 5.0 / 5.0 - No set-up fee, free router, free standard installation.

Contract flexibility: 3.5 / 5.0 - 24-month headline contracts, with 12-month and 30-day options advertised.

Availability: 3.0 / 5.0 - Restricted to Hey!Broadband’s network footprint.

Support: 4.0 / 5.0 - Phone and technical support, with business-grade SLAs.

Overall: 4.2 / 5.0

Who Should Buy Heybroadband?

• Households in a covered postcode that want full fibre without paying the largest providers’ prices.

• Homes with heavy upload needs, such as remote workers, content creators, or anyone syncing large files.

• Gamers who want low-latency full fibre and high symmetrical speeds.

• Large households running 4K streaming and multiple devices at once.

• Small businesses and homeworkers that need a dedicated IP, SLA, and faster fix times.

• Households on Universal Credit that qualify for the Everyday Fibre social tariff.

Who Should Skip Heybroadband?

• Anyone whose postcode isn’t covered by the Hey!Broadband network.

• People who want a short contract and aren’t interested in 24-month terms.

• Households that want TV, mobile, and broadband bundled into one bill.

• Users who need the lowest possible price and don’t care about upload speed.

• Anyone who wants a fixed price for the entire contract, given the scheduled increases.

Review Method

This review is based on Hey!Broadband’s published plan information, pricing, contract terms, and service details from its website.

We have not carried out hands-on speed testing, line checks, or in-home installation, and we don’t claim to. Speeds quoted are the provider’s advertised averages, and real-world performance depends on your line, router placement, and devices.

Where we compare value, we do so against the plan structure and pricing as published. Always confirm current pricing, contract length, and availability at your own postcode before buying.

Buying Advice

Start with the postcode checker. If Hey!Broadband doesn’t cover your address, nothing else in this review matters, and you should look at other full fibre providers instead.

If you are covered, match the plan to the household:

• One or two people browsing and streaming: Superfast 150 is usually enough.

• A family with HD streaming and several devices: Megafast 400 is the sensible middle option.

• Large households, 4K streaming, and gaming: Gigafast 900 is the one to look at.

Check the contract length before you commit. The headline prices are on 24-month terms, and the monthly cost rises in April 2027 and April 2028. Budget for those increases rather than assuming the entry price lasts.

If you’re on Universal Credit, ask about the Everyday Fibre social tariff before choosing a standard plan.

If you’re mid-contract with another provider, Hey!Broadband advertises help with switching, but check any early exit fees with your current supplier first.

Final Verdict

Hey!Broadband is a solid full fibre option where it’s available.

Symmetrical speeds, free installation, and pricing from £23/month make it competitive against bigger names, and the simple three-tier structure is easy to shop.

It loses points on coverage and contract length. The 24-month headline terms and scheduled price increases won’t suit everyone, and plenty of UK addresses simply can’t get it.

For covered households that value upload speed and don’t mind a two-year term, it’s a sensible buy. For everyone else, check availability first and keep your options open.